Returns Policy
We offer return policy up to 7 days from the date of delivery. Item can be replaced or Refunded as per the customer demand only if the item delivered or package is damaged during delivery. Customer will have to provide the evidence of damage such as image of the item or box. Once we verify the evidence we will provide you with the return label. For any returns contact us at info@biliemaraihe.com within 48 hours of delivery.
There will be no refunds or exchange if the customer change their mind. Incase the customer decides to return the product anyhow, customer will have to bare the shipping fee and ship back the product to our location.
*There will be no returns on Cosmetics and Undergarments.
* Please refer to product page for more detailed product specific return policy.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.